Job Title: Service Engineer IDepartment: Support Team Reports to:Service Lead Job Type: Full-Time We accept applications on a rolling basis. While this position may not be available for immediate hire, all qualified candidates will be interviewed and made aware of the hiring timeline. Job Summary: Service Engineer I is an entry-level engineering position with high expectations for technical aptitude. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Terminal Services, VPN's, firewalls, backup systems, cloud services and more. The right fit for our team will demonstrate a strong work ethic, exemplary problem-solving skills, outstanding people skills and a passion for helping users. Duties/Responsibilities: Take ownership of Service Tickets, updating status and ensuring resolution Provide exceptional client service over the phone, email, remotely, and in-person Installing, configuring, troubleshooting and customizing Microsoft Office and Office365 applications per customer's preference. Installation, configuring and testing of workstation hardware including video cards, NICs, sound cards, hard drives, Core Assets and mobile devices Administration of Exchange, including adding/removing users and groups, configuring folder permissions if applicable, forwarding mail to other accounts, checking event logs, configuring and restoring from backup Maintaining up-to-date documentation of client networks Remote and onsite work as needed for clients around the Puget Sound region Required Skills/Abilities: Experience using remote take-control services Experience providing customer support Eager to problem solve and help users, no matter how simple the solution Ability to process auditory information while performing technical tasks Comfortable asking for technical expertise from others Strong time management skills Recommended knowledge: Advanced knowledge of Windows desktop operating systems and familiarity with Microsoft Office 365 required. The work calls for problem-solving in environments rich in Windows Server, Exchange, IIS, Terminal Services, VPN's, firewalls, backup systems, and cloud services. You should be able to demonstrate your experience supporting Windows-based network environments. Cover Letter Required: Submissions without a cover letter will not be considered To help us gauge your fit, please submit a Cover Letter that describes your technical expertise, knowledge of IT systems, infrastructure, and project management methodologies. Share how your experiences and skills align with Interplay's customer-focused and personal approach. We look forward to learning more about you and your passion for IT. One page maximum (250-350 words) Describe your technical skills and software proficiencies Detail any side projects or start-up work you’re doing Show your passion for the IT industry Be sure to describe your communication style and people skills Share what you are passionate about in your personal life Give us a sense of who you are; humor is important to us! About Company: Thank you for considering Interplay, a service-driven IT management firm in Seattle. Since 2001, we've been providing IT Managed Services for a diverse clientele, ranging from 20 to 200 users. We pride ourselves on being lean, capable, and, most importantly, customer focused. Our approach is based on a fixed-fee model covering support, monitoring, administration, and more. We aim to simplify IT landscapes for efficiency and profitability. At Interplay, we are an equal-opportunity employer and foster a diverse, inclusive, and collaborative work environment. When you become a member of the Interplay team, you'll find that creativity is encouraged, and you have a significant say in how you perform your work and what areas you choose to specialize in. We don't micromanage; we empower. We're seeking individuals who share our vision and values. We offer competitive wages, comprehensive benefits, and a relaxed work environment that fosters creativity. #J-18808-Ljbffr Interplayit
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