Overview Medical Information Specialist II at Scientific Connexions (through Inizio Engage). This frontline specialist provides virtual or telephonic support to identified clients, engaging customers, patients, and/or healthcare professionals in robust clinical dialogue. The role serves as a primary resource for drug/medical device product information. This position pays $30/hr. Start date for the role is September 29. What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing? Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations Conduct study compliance calls to volunteers enrolled in clinical/medical research trials Enroll participants in educational seminars Provide patient support to patients enrolled in Patient Support Programs Collect demographic data and disposition for product, sample and literature fulfillment Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines Accurately collect information required by individual programs and correctly capture in specific program databases Exhibit effective communication and tele-management skills Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed Adhere to all company policies and Standard Operating Procedures Possess effective organizational skills, including working on multiple projects simultaneously Must safeguard patient privacy and confidentiality by following HIPAA guidelines Update and submit resume upon requests for audits Other duties as assigned What do you need for this position? Current US healthcare professional license: RN Excellent verbal, written and listening communication skills Competency with a computer keyboard and mouse Ability to join frequent meetings and calls without disruption or disconnecting Competency with Call Center Telephone Technology Pleasant telephone manner Ability to work both independently and within a group setting Results oriented, excellent organizational skills and ability to work cross-functionally At least one year of experience in healthcare or pharmaceuticals is strongly preferred Provides value and demonstrates Leadership (individual program leadership to determine specifics) About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone / We rise to the challenge / We work as one / We ask what if / We do the right thing. To learn more, visit Inizio Engage is an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Inizio Engage will consider qualified applicants with arrest and conviction records where permitted by law. Inizio Engage is an equal opportunity employer M/F/V/D. Only qualified candidates will be considered. #J-18808-Ljbffr Scientific Connexions
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