Job Description
Schedule: Hours may vary depending on the needs of the urgent care including weekends and holidays; flexibility required
• Maintain patient's safe passage in and out of the practice
• Greet, assess and interview patients
• Obtain past medical and surgical history, family history, social history, vital signs
• Review present medications, allergy, history, chief complaint, and brief interrogation of complaint
• Act as a liaison between doctor and patient
• Explain medication, side effects, treatments, diets, diseases and disease processes
• Update medication list and current problem list
• Prepare and assist patients for examination, treatment, or procedure by medical staff
• Anticipate needs of patients, and providers, other team members
• Monitoring of patient during examination, or procedure
• Maintain and update level of skill for pertinent medical assistant duties
• Stocking of supplies as needed, and maintaining clean exam rooms
• Respond to patient's concerns
• Maintains patient confidentiality
• Participate in training and skills development of new medical assistants
• Perform a variety of preliminary procedures, including phlebotomy, injections, throat cultures, nasal swabs and more.
• Analyze samples with various point-of-care testing platforms
• Prepare and package laboratory samples for transport to lab
• Demonstrate excellent customer service skills, check patients in and out for appointments utilizing our electronic internal practice management system.
• Confirm patient information at the time of check in.
• Complete / confirm insurance eligibility.
• Answer front desk phone calls.
• Provide receptionist back-up / support while being able to explain financial requirements to the patient (s) or responsible parties and collect co-pays and past due balances as required.
• Ensure Worker's Compensation, MVA and Occupational Health paperwork is completed for visits.
• Maintain optimum customer service and patient confidentiality.
• Other duties as assigned.
Qualifications:
• Medical Assistant Certification preferred or Emergency Medical Technician License
• Externship/Internship within related healthcare practice preferred.
• Must have current or very recent experience phlebotomy skills.
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